Klickback vs Userback —
A Better Alternative
Userback is a popular user feedback platform with screen annotations, session replays, and feature request tracking. It is built for SaaS product teams. But if you are a freelancer or agency collecting website feedback from clients, Userback's per-seat pricing and complexity may not be the right fit. Klickback offers a simpler, flat-rate alternative.
Per-seat vs flat-rate pricing
Userback charges per seat: $9/seat/month for their Team plan and $19/seat/month for Business. A 5-person agency would pay $45-95/month before even considering add-ons. With Klickback, the Agency plan is a flat $49/month — unlimited projects, unlimited team members, no surprise charges as your team grows.
Feature comparison
| Feature | Klickback | Userback |
|---|---|---|
| Starting price | Free ($0/mo) | $9/seat/mo |
| Freelancer plan | $19/mo (flat) | $9/seat/mo (Team) |
| Agency plan | $49/mo (flat) | $19/seat/mo (Business) |
| Pricing model | Flat rate | Per seat |
| Free plan | Yes | Limited (2 users) |
| Client login required | No | No (widget), Yes (portal) |
| Element-level feedback | Yes | Yes |
| Email notifications | Yes | Yes |
| Custom domain | Yes (Agency) | No |
| White-label | Yes (Agency) | Business+ only |
| Setup required | None (share a link) | JS snippet on your site |
No code installation needed
Userback requires adding a JavaScript snippet to your website or application. This works well for SaaS products that want always-on feedback, but for freelancers reviewing a client's site, asking them to install a script is a non-starter. Klickback works through shareable preview links — paste a URL, share the link, your client clicks and comments. No code changes, no deployment needed.
Built for client reviews, not product feedback
Userback shines as a product feedback tool: session replays, feature voting, console logs, and user identification make it powerful for SaaS teams debugging live products. But freelancers and agencies collecting design feedback from clients do not need session replays or feature voting boards. They need a simple way for clients to point at elements and say what to change. Klickback is built for exactly that workflow.
When to choose Userback
Userback is a good choice if you are a SaaS product team that needs session replays, feature request tracking, and user segmentation. If your feedback comes from logged-in users of your own product and you want deep analytics alongside annotations, Userback delivers.
When to choose Klickback
Choose Klickback if you are a freelancer or agency that needs to collect visual feedback from clients on websites you are building for them. If your clients are not technical, if they will never install a browser extension or log in to a feedback portal, and if you want predictable flat-rate pricing, Klickback is the better fit.