Klickback vs Pastel —
A Better Alternative
Pastel is a well-known website feedback tool used by designers and agencies. It offers a solid feature set, but its pricing and complexity can be overkill for freelancers who just need a simple way to collect client feedback. Klickback offers a streamlined alternative with a free plan to get started.
The price difference
Pastel's Pro plan starts at $24/month, and their Team plan jumps to $100/month. There is no free tier — only a trial. Klickback offers a permanent free plan with one project and 10 feedback items, and the Freelancer plan at €15/month gives you 10 projects with unlimited feedback. For freelancers managing a few client projects, this means significant savings over a year.
Feature comparison
| Feature | Klickback | Pastel |
|---|---|---|
| Starting price | Free (€0/mo) | $24/mo |
| Freelancer plan | €15/mo | $24/mo (Pro) |
| Agency plan | €35/mo | $100/mo (Team) |
| Free plan | Yes | No |
| Client login required | No | No |
| Element-level feedback | Yes | Yes |
| Email notifications | Yes | Yes |
| Custom domain | Yes (Agency) | Yes (Team) |
| White-label | Yes (Agency) | Yes (Team) |
| Version tracking | Yes | Yes |
Simpler client experience
Pastel has a feature-rich interface that works well for designers who use it daily. But for clients who review a website once or twice, the interface can feel overwhelming. Klickback strips away the complexity and presents a clean, intuitive review experience. Your client sees the website with a simple toolbar — click an element, type a comment, submit. No learning curve.
When to choose Pastel
Pastel is a good choice if you need advanced features like canvas feedback on design files, detailed annotation tools, or if your team is already integrated into Pastel's workflow. For design agencies that review both websites and static designs, Pastel's broader toolset may be worth the higher price.
When to choose Klickback
Choose Klickback if you want the simplest possible way to collect website feedback from clients. If your clients are not designers, if they struggle with complex tools, and if you want to keep your costs low, Klickback delivers exactly what you need without the overhead. The free plan lets you try it with zero commitment.